Give your firm a legal intake desk available 24 hours a day.
AVPIA's Virtual SDR responds to everyone who reaches out to your firm, identifies the practice area, understands the urgency of the case, and schedules the consultation with the right attorney — over WhatsApp, email, and your website, any time of day.
- Responds to prospective clients in real time, on any channel
- Identifies the legal specialty before any human first contact
- Schedules consultations without manual back-and-forth
- Updates the firm's CRM automatically
Virtual SDR · Law Firm
● Assisting now
"I was let go without cause, what are my rights?"
WhatsApp · just nowPractice area identified, urgency qualified
Labor Law · initial consultationConsultation booked with Attorney F. Adams
Thursday, 2 PM · video callEvery practice area needs to be received differently.
The Virtual SDR recognizes the context of each practice area and handles triage in a way that fits each situation — instead of treating every contact the same way.
Civil Law
Identifies the type of dispute or contractual need reported and organizes the essential facts before routing to the responsible attorney.
Labor Law
Recognizes whether the contact is an employee or an employer and adjusts triage questions for each side of the employment relationship.
Family Law
Handles the first contact with sensitivity, prioritizing reassurance and clarity before going deeper into personal case details.
Criminal Law
Recognizes urgency signals — such as an active arrest — and distinguishes that scenario from a routine consultation, prioritizing the response.
Corporate & Business Law
Identifies the size of the company and the nature of the corporate matter before routing to the attorney with the right profile.
Tax Law
Recognizes whether the matter involves an individual or a business, and flags deadlines mentioned by the contact, such as notices and assessments.
Social Security Law
Organizes initial information about benefits, denials, or retirement claims before routing to the specialist in that area.
Consumer Law
Identifies the type of consumer relationship and the issue reported, organizing the account before routing it to the right area.
From the first message to a scheduled consultation, with no wait.
The Virtual SDR guides every contact from the first "hello" to a consultation booked with the right attorney — consistently, at any hour.
Message arrives on any channel
WhatsApp, website, or email — the Virtual SDR responds immediately, any time of day or night.
Identifies the practice area and urgency
Recognizes which specialty applies to the case and whether there are urgency signals that require priority attention.
Asks qualifying questions
Gathers essential facts, deadlines mentioned, and urgency level — without providing any legal evaluation of the case.
Schedules the consultation with the right attorney
Books the time slot directly on the calendar of the attorney responsible for the identified practice area.
Updates the firm's CRM
Logs the contact, practice area, and triage status automatically, with no manual work from your team.
Follows up with contacts who haven't responded
Automatically re-contacts people who haven't confirmed or haven't continued the conversation.
Where your future clients are already looking for help.
The Virtual SDR connects to the channels and tools your firm already uses every day.
Website / Landing Page
Calendar
CRM
Forms
Automations
It's not just about answering faster.
It's about triaging with legal context.
The difference between a traditional front desk and the Virtual SDR isn't just speed — it's the ability to understand the context of each practice area before booking.
| Capability | Traditional Reception | AVPIA Virtual SDR |
|---|---|---|
| Responds outside business hours | ✕ | ✓ |
| Identifies the practice area automatically | ✕ | ✓ |
| Qualifies case urgency | ✕ | ✓ |
| Books a consultation without manual back-and-forth | ✕ | ✓ |
| Updates the CRM automatically | ✕ | ✓ |
| Follows up with contacts who haven't responded | ✕ | ✓ |
| Routes to the right attorney by specialty | ✕ | ✓ |
| Handles multiple channels at once | ✕ | ✓ |
Firms that organized intake without losing the human touch.
"We used to get messages overnight and on weekends that we'd only see Monday morning. Now the Virtual SDR has already triaged them and the consultation is already booked by the time we walk in."
Attorney F. Adams
Partner · Labor Law Firm"What stood out most to me is that the Virtual SDR understands the difference between a routine consultation and an urgent one. That changed how we prioritize callbacks."
Attorney R. Mitchell
Criminal Defense Attorney"Our front desk stopped asking the same questions over and over. Attorneys now receive the contact with the context already in place for the consultation."
Attorney P. Lawson
Partner · Family Law FirmAnswers for firms that want to understand before deciding.
Does the Virtual SDR give legal advice?
Does it work with WhatsApp?
Does it integrate with the firm's CRM and calendar?
How is client confidentiality handled during the first contact?
Does it replace the receptionist or secretary?
Can it be customized per practice area?
Does it work in multiple languages?
How does handoff to a human attorney work?
How long does setup take?
Organizing intake is just the beginning.
The ecosystem is the next step.
Once the Virtual SDR organizes how new clients come in, your firm can connect that operation to the rest of the AVPIA ecosystem.
Next step
Your legal intake desk doesn't need to sleep.
The Virtual SDR never does.
Put the Virtual SDR to work answering, triaging, and scheduling consultations for your firm 24 hours a day.