Virtual SDR · IT & Software

Give your software house lead qualification available 24 hours a day.

AVPIA's Virtual SDR responds to whoever reaches out to your IT company, identifies the technical specialty needed, qualifies the project budget and timeline, and schedules the discovery call with the right team — on WhatsApp, email, and your website, any time.

  • Responds to prospects in real time, on any channel
  • Identifies the technical specialty before the first human contact
  • Qualifies budget, timeline, and current tech stack
  • Schedules discovery calls without manual back-and-forth
24/7 operation Native multichannel CRM-integrated
SV

Virtual SDR · Software House

● Live now

● LIVE
💬

"We need a mobile app to manage our fleet, how much would it cost?"

WhatsApp · now
Mobile
🔎

Specialty identified and scope qualified

Mobile App Development · budget & timeline set
Qualified
📅

Discovery call booked with Rafael T. (Tech Lead)

Thursday, 3pm · video call
Scheduled
24/7
Continuous operation
8
Specialties covered
6+
Connected channels
0
Unanswered contacts
Specialties Covered

Every IT service line needs to be qualified differently.

The Virtual SDR recognizes the context of each technical specialty and runs qualification the right way for each situation — instead of treating every contact the same.

01

Custom Software Development

Identifies the project stage — idea, MVP, or evolution of an existing system — and organizes the essential requirements before routing to the technical team.

02

Mobile App Development

Recognizes whether the need is iOS, Android, or cross-platform, and whether the app is internal, customer-facing, or a marketplace, before qualifying budget.

03

Cloud & Infrastructure Consulting

Identifies the current cloud provider, or lack of one, and whether the need is migration, cost optimization, or new architecture.

04

Cybersecurity

Distinguishes an ongoing security incident from a routine assessment, prioritizing the request whenever there are urgency signals.

05

IT Support & Outsourcing

Identifies company size, the current IT team headcount, and ticket volume before qualifying the right contract model.

06

Systems & API Integration

Recognizes which systems need to talk to each other and the complexity level of the integration before scheduling the discovery call.

07

Data & Business Intelligence

Identifies whether the company already has structured data or is starting from scratch, and which business decision the analysis needs to support.

08

AI & Automation Consulting

Qualifies which process the company wants to automate and its current digital maturity level before routing to the right specialist.

How It Works

From the first message to a scheduled discovery call, no waiting.

The Virtual SDR guides every contact from the first "hello" to a discovery call booked with the right team — consistently, at any hour.

1

Message arrives on any channel

WhatsApp, website, or email — the Virtual SDR responds immediately, any time of day or night.

2

Identifies the technical specialty and urgency

Recognizes which service line applies to the request and whether there are urgency signals, such as an ongoing security incident.

3

Asks qualifying questions

Collects budget range, desired timeline, and current tech stack — without getting into detailed technical scoping of the project.

4

Schedules the discovery call with the right team

Books the time directly on the calendar of the technical or sales owner for the identified specialty.

5

Updates the company's CRM

Logs the contact, the specialty, and the qualification status automatically, with no manual work from the team.

6

Follows up with unresponsive leads

Automatically reaches back out to leads who didn't confirm or didn't continue the conversation.

Channels & Integrations

Where your future clients are already looking for IT vendors.

The Virtual SDR connects to the channels and tools your company already uses every day.

💬

WhatsApp

📧

Email

🌐

Website / Landing Page

💼

LinkedIn

📅

Calendar / Scheduling

🗂️

CRM

📋

Forms

Automations

Talk to a specialist
Comparison

It's not just about responding faster.
It's about qualifying with technical context.

The difference between traditional prospecting and the Virtual SDR isn't just speed — it's the ability to understand the context of each IT service line before scheduling.

Capability Traditional Prospecting AVPIA Virtual SDR
Qualifies scope and budget before the call
Identifies the right technical specialty
Schedules discovery calls without manual back-and-forth
Updates CRM and pipeline automatically
Follows up with leads that didn't close on a proposal
Handles multiple channels simultaneously
Operates 24/7 without relying on human availability
Never lets an opportunity go cold
Results

Software houses that organized qualification without losing the technical touch.

"We used to get quote requests on WhatsApp at 2am and only respond on Monday. Now the Virtual SDR has already qualified the scope, and the discovery call is booked by the time the team logs on."
R

Rafael T.

Founder & CTO · Cortex Software
"What surprised us most was the Virtual SDR telling the difference between an urgent support request and a routine sales inquiry. It changed how we prioritize response."
C

Camila S.

Head of Sales · Vetta Tech
"Our sales team stopped wasting time qualifying budget manually. The discovery call now arrives with scope, timeline, and stack already defined."
M

Marcos P.

Partner · Praxis Digital
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Frequently Asked Questions

Answers for those who want to understand before deciding.

Does the Virtual SDR replace the technical scoping done by the dev team?
No. The Virtual SDR does not perform technical scoping, does not define architecture, and does not draft proposals. Its role is to qualify the client's need, identify the relevant service line, understand the budget range and desired timeline, and schedule the discovery call. Detailed technical scoping, architecture decisions, and the commercial proposal are always handled by your company's technical and sales team.
Does it work with WhatsApp and LinkedIn?
Yes. The Virtual SDR uses the official WhatsApp Business API and also responds to contacts coming from LinkedIn, guiding the conversation through qualification and scheduling the discovery call.
Does it integrate with the company's CRM?
Yes. Every conversation, qualification, and scheduled call is automatically logged in the company's CRM, and discovery calls stay synced with the team's calendar.
Does it replace a human SDR or BDR?
It does not replace the strategic role of a human SDR or BDR. It absorbs the volume of first contact and initial qualification that consumes sales team time, freeing the team for more complex negotiations and strategic account relationships.
Can it be customized per service line?
Yes. Qualification questions, urgency signals considered, and routing to each specialist can be configured according to your company's service lines — development, cloud, cybersecurity, outsourcing, and others.
Does it work in multiple languages?
Yes. The Virtual SDR operates in English, Portuguese, and Spanish, which is useful for IT companies serving international clients or operating in Latino markets in the United States.
How does handoff to the technical or sales team work?
Once qualification is complete, the Virtual SDR hands off the contact to the technical or sales person responsible for the correct specialty, along with the full conversation history and collected details, so the discovery call starts with context.
How does it handle an urgent support request, like a security incident?
The Virtual SDR recognizes urgency signals — such as an ongoing security incident — and prioritizes that request differently from a routine sales inquiry, flagging the case for immediate response from the responsible team.
How long does setup take?
The AVPIA team supports the initial setup based on your company's service lines, channels, and calendar. Implementation is assisted from start to finish.

Next step

Your lead qualification doesn't need to sleep.
The Virtual SDR never does.

Put the Virtual SDR to work responding, qualifying, and scheduling discovery calls for your IT company 24 hours a day.

Get Virtual SDR
24/7 operation Native multichannel CRM-integrated Dedicated onboarding team