Give your gym a front desk available 24 hours a day.
AVPIA's Virtual SDR responds to everyone who reaches out to your gym, identifies the modality of interest, checks schedule availability, and books the trial class with the right instructor — over WhatsApp, Instagram, and your website, any time of day.
- Responds to prospective members in real time, on any channel
- Identifies the modality of interest before any human first contact
- Schedules trial classes without manual back-and-forth
- Updates the gym's CRM automatically
Virtual SDR · Gym
● Live now
"I want to try a CrossFit class, how does it work?"
WhatsApp · just nowModality identified and experience level qualified
CrossFit · wants a trial classTrial class booked with Coach Renato
Saturday, 9 AM · beginner classEvery modality needs to be approached differently.
The Virtual SDR recognizes the context of each modality and runs qualification the right way for each situation — instead of treating every contact the same.
Strength & Weight Training
Identifies whether the prospect already trains or is starting from scratch, and sets expectations before routing to the instructor responsible for the assessment.
CrossFit & Functional Training
Recognizes the fitness level and conditioning the contact reports before routing them to the right class and time slot.
Pilates
Identifies whether the interest is rehabilitation, posture, or general conditioning, organizing context before booking the trial class.
Swimming
Recognizes whether the inquiry is for a child or an adult and the swimmer's ability level, routing to the appropriate class.
Martial Arts & Combat Sports
Identifies the specific discipline of interest and prior experience level before routing to the instructor responsible for that class.
Dance & Rhythms
Recognizes the style of interest and the student's experience level, organizing the intake before booking the trial class.
Personal Training & 1:1 Coaching
Identifies the prospect's goal and schedule availability before routing to the personal trainer with the right profile.
Fitness Assessment & Sports Nutrition
Organizes the reason for the inquiry — training progress, health, or aesthetic goals — before routing to the specialized professional.
From the first message to a booked trial class, with no delay.
The Virtual SDR carries every contact from the first "hi" to a trial class booked with the right instructor — consistently, at any hour.
A message comes in through any channel
WhatsApp, Instagram, or your website — the Virtual SDR replies immediately, any time of day or night.
Identifies the modality and type of inquiry
Recognizes which modality applies to the contact and whether they're looking for a trial class, a drop-in, or a full membership.
Asks qualifying questions
Gathers goals, schedule availability, and prior experience — without stepping into a fitness assessment.
Schedules the trial class or tour
Books the time slot directly on the calendar of the instructor responsible for the identified modality.
Updates the gym's CRM
Logs the contact, the modality of interest, and the booking status automatically, with no manual work from your team.
Follows up with prospects who haven't confirmed
Automatically re-engages prospective members who haven't confirmed or didn't show up to their trial class.
Where your future members are already looking for a gym.
The Virtual SDR connects to the channels and tools your gym already uses every day.
Website / Landing Page
Calendar / Schedule
CRM
Forms
Automations
It's not just about responding faster.
It's about qualifying with modality context.
The difference between a traditional front desk and the Virtual SDR isn't just speed — it's the ability to understand the context of each modality before booking.
| Capability | Traditional Front Desk | AVPIA Virtual SDR |
|---|---|---|
| Responds outside gym business hours | ✕ | ✓ |
| Identifies the modality of interest automatically | ✕ | ✓ |
| Books trial classes without manual back-and-forth | ✕ | ✓ |
| Checks schedule availability | ✕ | ✓ |
| Routes to the right instructor | ✕ | ✓ |
| Updates the CRM automatically | ✕ | ✓ |
| Handles multiple channels simultaneously | ✕ | ✓ |
| Follows up with prospects who haven't confirmed | ✕ | ✓ |
Gyms that organized their front desk without losing the human touch.
"We used to get messages overnight and on weekends that we'd only see on Monday. Now the Virtual SDR has already identified the modality and the trial class is already booked by the time we walk into the gym."
Marcus T.
Owner · Strength & Functional Training Gym"What stood out to me was the Virtual SDR understanding the difference between someone who just wants a drop-in class and someone who's ready to join. That changed how we prioritize follow-up."
Camille R.
Franchise Manager · Gym Chain"Our front desk stopped wasting time asking the same questions over and over. The instructor now gets the member with the context already in place for the trial class."
Coach Ryan S.
Head Coach · CrossFit StudioAnswers for anyone who wants to understand before deciding.
Does the Virtual SDR give training guidance or fitness assessments?
Does it work with WhatsApp and Instagram?
Does it integrate with the gym's CRM and schedule?
Does it replace the front-desk receptionist?
Can it be customized per modality?
Does it work in multiple languages?
How does handoff to a human instructor work?
How long does setup take?
Organizing lead response is just the start.
The ecosystem is the next step.
Once the Virtual SDR organizes new member intake, your gym can connect that operation to the rest of the AVPIA ecosystem.
Next step
Your gym doesn't need to close the front desk.
The Virtual SDR never sleeps.
Put the Virtual SDR to work responding, qualifying, and booking trial classes for your gym 24 hours a day.